Return Policy

📦 Return Policy – Elysium Buy

We create with intention. Because each piece is made only when chosen, we do not accept returns. This allows us to honor our commitment to no waste, no excess, only meaning.


However, if your order arrives damaged, defective, or incorrect, we will make it right — with a replacement or refund, no return needed.



🚫 No Returns, No Waste

Due to the on-demand nature of our products:

  • Items are printed only after you order
  • No inventory is held
  • Nothing is mass-produced

For these reasons, we do not accept returns or exchanges for:

  • Change of mind
  • Size or color preference
  • Personal taste

 



✅ What We Do Accept

We stand by every piece we create. If your order has any of the following issues, we will resolve it without requiring a return:


  • Damaged or defective items (e.g., torn fabric, misprint)
  • Wrong product or design shipped
  • Missing items

We will send a replacement or issue a full refund — no need to ship anything back.



📨 How to Request Support

  1. Email us at: elysiumbuy@gmail.com
  2. Include:
    • Your order number
    • A description of the issue
    • A photo of the product (if applicable)
  3. We will respond within 48 hours.


💸 Refund Process

  • Refunds are issued to the original payment method
  • Allow 5–10 business days for the funds to appear in your account
  • Replacements are printed and shipped within 2 business days


💌 Our Promise

This is not fast fashion.
It is slow creation.
And we honor it with care, clarity, and responsibility.


If something went wrong, we’ll fix it — without asking you to send anything back.


—


Last updated: [Insert Date]