Refund Policy
We honor every piece we create. If your experience falls short of peace, we’re here to restore it. This Refund Policy outlines our approach to returns, replacements, and refunds — with care and clarity.
🔄 Returns & Refunds
-
Damaged or Defective Items
If your order arrives damaged, misprinted, or defective, we will gladly send a replacement or issue a full refund.
Please contact us within 14 days of delivery with your order number and a photo of the issue. -
Incorrect Orders
If you received the wrong product or design, we’ll send the correct one at no cost. -
Change of Mind
Due to the on-demand nature of our products — each piece made only when chosen — we do not accept returns or refunds for personal preference, size, or color choice.
📨 How to Request Support
- Email us at: elysiumbuy@gmail.com
- Include:
- Your order number
- A description of the issue
- A photo (if applicable)
- We will respond within 48 hours.
💸 Refund Process
- Approved refunds are processed to the original payment method.
- Allow 5–10 business days for the refund to appear in your account.
- For replacements, we’ll dispatch the new item as soon as we confirm the issue.
🚫 Non-Returnable Items
- Custom or personalized designs
- Products damaged due to misuse
- Claims submitted after 14 days
💌 Our Promise
This is not mass production.
It is mindful creation.
And we stand by every piece that carries your truth.
If something went wrong, we’ll make it right — with care.
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Last updated: [09/2025]